FREQUENTLY ASKED QUESTIONS

Telehealth refers to delivery of healthcare using technology as an alternative to standard in-person consultations and is often provided via telephone & videoconferencing. Though it has its limitations telehealth is being increasingly used to improve access to healthcare particularly in regional and rural communities across Australia. Telehealth also improves patient health outcomes during after-hours when GP clinics are not available for urgent and subacute medical issues. With TeleDoc, you can connect with an experienced, fully registered Australian Doctor right from the comfort of your own home.

Yes, TeleDoc professionals can prescribe medications as well as provide repeat prescription. The prescription is sent directly to the chemist after the consultation. Just like any medical consultation, there are no guarantees what medication will be prescribed to you by the doctor. The doctor will take thorough medical history to determine what medication is best suited for you. Please note that some medications may not be prescribed on instant first consultation such as Benzodiazepines, opioids, controlled substances & narcotics. Such medications are classified as controlled drugs & substances that require close monitoring by a GP or a specialist.

1. STI Screening

2 Telehealth Consult

3. Genital Herpes 

4. Urogenital Infections other than STIs

5. Erectile Dysfunction

6. Contraception 

STI CLinic works to provide private after-hours care and as such is not covered by MBS. We try hard to keep our fee as affordable as possible for our patients.

Yes, STI Clinic Doctors are fully qualified and registered with AHPRA (Australian Health Practitioner Regulation Agency)

We understand that telehealth has its limitations and patients can sometimes feel not satisfied with the doctor’s opinion. Please understand that the medical doctors are paid to give their professional opinion which may not provide optimal solution to health matters on hand. For example, in emergent cases, patients might be asked to present to the nearest hospital. Similarly, some patients with chronic, complex comorbidities may be asked to liaise with their GP for matters not deemed urgent. However, if we genuinely cannot help you out, you simply get a full refund.

Please refer to your appointment confirmation email - check your spam or junk box if you cannot find it in your inbox. Click on 'view appointment details' and select to change or cancel the appointment. You will have to create a Hot Health account/log in to be able to do this.If you are having any difficulties please contact us on info@teledocaustralia.com.au or +61 7 3303 0383

You can cancel your appointment up to 2 hours before the scheduled time, and receive a full refund. If you cancel your appointment within 2 hours of the scheduled start time you will be charged a $20.00 cancellation fee. If you cancel your appointment within 1 hour of the scheduled start time, you will not be eligible for a refund.If you are having any difficulties please contact us info@teledocaustralia.com.au or +61 7 3303 0383.